TICKMYTRIPTM TERMS AND CONDITIONS
www.tickmytrip.com(TickmytripTM) is owned and maintained by Tickmytrip Services Pvt. Ltd. (Formerly, Mima Resort Bees Pvt. Ltd.), a company established under Indian laws.By accessing and using this website, you agree to be bound by the terms and conditions set out herein, including the privacy and disclaimer policies, which together shall constitute the entire agreement between you and us in respect of Tickmytrip services. This agreement is subject to modification from time to time and you agree to be bound by the terms and conditions in force at the time of the relevant booking. The use of third party websites or associate websites accessed through Tickmytrip.com shall be subject to their respective terms and conditions.
Bookings / Reservations
For booking holiday packages on Tickmytrip.com, you are required to inquire with us about the availability or customization of the desired package. Once we confirm your request, you may carry out the booking (by internet banking) and a voucher will be sent to you via email.
For hotel booking across the globe, you can contact us directly to get the best price as we have tie-up with a large number of hotels and vendors.
While Tickmytrip.com indicates the star rating or facilities of a particular hotel, the same are provided by the hotels themselves and there is no independent agency certifying the same. To help you choose an appropriate hotel, Tickmytrip reviews are provided for a few hotels; however, the same reflect individual opinions and may not be totally accurate.
Before proceeding to book, ensure that the primary occupant is at least eighteen years of age. It is your responsibility to confirm if the facilities and services being offered by the relevant hotels meet your requirements. International travellers are solely responsible for arranging and carrying valid passports having valid visas for the countries they will be visiting or transiting through.
As set out in our disclaimer policy, accommodation services are provided by hotels and your booking is subject to their regulations as well as applicable local laws. Inter alia, hotels may restrict the consumption of alcohol or carrying pets; early check-in or late check-out and additional services that are not specifically included in the voucher may invite additional charge. Special requests, if any, are subject to their availability at the concerned hotel and may attract extra costs.
Confirmed bookings cannot be directly modified. Modification of confirmed bookings, if required, should be carried out through cancellation as per the cancellation policy set out in the voucher and subsequent rebooking, subject to room availability.
Upon completion of your booking, you will receive a voucher, having booking id (required for any future communication) via email in respect of your booking. In case you do not receive the e-mail in your inbox, please check your “spam” or “junk” folder. You are required to carry a printout of the voucher and present the same at the hotel at the time of check-in, along with valid photo identity cards of all the occupants.
For booking flight tickets and availing visa services and travel insurance at discounted prices, you are required to inquire with us with the travel details.
Payments and Security
In case your bank charges any additional transaction fee for the booking, Tickmytrip has no control over the same.
Should there be any change in the applicable hotel tax rates between the time of booking and check-in, you may be required to pay the differential amount directly to the hotel.
In case you avail additional services from the hotel that are not covered in the voucher, such as transportation, swimming pool, laundry, telephone, restaurant and minibar usage or if there are mandatory festive meals and celebrations (such as Christmas and New Year’s Eve),additional charges are payable directly to the hotel as per the hotel’s payment terms, which may require payment in local currency only, as credit / debit cards may not be accepted.
Cancellation and Refund
We request you to carefully read the terms of cancellation and eligibility for refund at the time of booking your holiday packages, hotels and flights using Tickmytrip service.
To cancel the booking made directly with Tickmytrip, please contact us at <ahref=”mailto:email@example.com”>firstname.lastname@example.org at least 1 day before the last cancellation date as specified in the voucher(s) or ticket(s).
You are required to provide the booking id for the purpose of cancellation. All cancellations are subject to the cancellation policies of the relevant holiday packages, hotels, flights and the Tickmytrip cancellation policy.
As regard to holiday packages, the refund on cancellation depends on the type of holiday package, its scope and location, which will be communicated to you at the time of booking.
For hotels and flights, Tickmytrip charges of INR 200 (Indian rupees two hundred) OR 3% of the booking amount, whichever is higher, will be applicable for handling cancellation requests in addition to the cancellation charges of hotels and flights.
No refund is applicable for visa and travel insurance.
All eligible refunds will be processed immediately. However, it make take up to 10 working days to reflect in your bank account.
Tickmytrip.com shall not refund you any amount in case you are unable to travel or fail to show up on the check-in date (considered as no-show) or do not utilise the bookings carried out by you for any reason. In extremely rare cases, if any Tickmytrip booking is dishonored by the concerned hotel, you are required to immediately inform us and we will try our best to provide an appropriate alternate accommodation of our choice at the earliest (however, all associated travel costs shall be borne by you); if we are unable to do so, we will refund you the relevant booking amount.
Ownership and IP
All worldwide intellectual property rights in the website, the relevant software, trade names and trademarks are owned by us and our licensors. You shall use Tickmytrip.com only for the purpose of carrying out bookings thereon. You are not permitted to copy or store any information or image available on the website,except as is reasonably necessary to carry out booking transactions therein.
Restrictions on Use
Bookings shall be made for the purpose of personal use and not for reselling.
You undertake not to act or do any such things that interrupt or interfere with the smooth operation of the website including, not hacking the website, not introducing malicious code or malware into the system, and not deliberately posting false reviews on the website.
You also agree not to use the website for introducing or promoting defamatory or obscene or unlawful material.
In case you violate any of the terms and conditions herein or any applicable laws, you agree to indemnify us against all claims, legal proceedings, losses, damages, costs (including attorneys’ fees) and other consequences arising out of the same. You also agree to indemnify us against all claims, legal proceedings, losses, damages, costs (including attorneys’ fees) and other consequences arising due to the reviews posted by you on our website or due to any misuse of the website by you.
Limitation of liability
Tickmytrip.com is not liable for any failure to provide services or deficiencies therein for reasons beyond its reasonable control, including but not limited to, natural disasters, weather conditions, internet slowdowns, technical errors, hacking, changes in laws and government policies, political disturbances, breakout of epidemics or any other emergencies. Tickmytrip.com is also not liable to refund you any amount in case you are unable to travel or utilise the bookings carried out by you for any reason or there is a no-show or in case you contact the hotels directly for cancellation.
Tickmytrip.com is not liable for any special, incidental or indirect losses that arise from bookings on the website, including but not limited to losses arising out of travel risks, personal accidents, illnesses, theft, loss of earnings and loss of anticipated profits, even if advised about the possibility of the same.Tickmytrip is also not liable for any losses or damage resulting from any deficiency or shortcoming in the services offered by hotels; in this regard, please also read the Tickmytrip disclaimer policy.
Subject to applicable laws, the maximum liability of Tickmytrip.com, whether arising under tort, contract or breach of statutory duty, shall not exceed a sum of INR 2000 (Indian Rupees two thousand).
Governing law, Jurisdiction
The terms and conditions set out herein and the use of this website shall be governed by the laws of India and any dispute arising hereunder shall be subject to the exclusive jurisdiction of the courts at Bengaluru, India.